FAQs

What does my $750 credit cover?

It depends on your guest count, as well as how customized you want your items. For a guest count of 100, the $750 credit can typically cover both save the dates and invitations, or it can cover day-of items like your welcome sign, seating chart, menus, name cards, table numbers, bar sign, and more!

How does the process work?

You can place your order from our website by clicking on the image of the item you want to order and filling out the form. If you have the stationery credit through your Walters package, we will automatically apply that to your order. From there, we will send you a digital mockup, where you can review the design, wording, colors, etc! Each order comes with a complimentary round of edits, which includes a revised mockup. Once approved, the items will be printed and shipped directly to you!

I love your designs, but I have a custom design in mind. Am I able to order a fully custom item, rather than something from your site?

Of course! Custom fees begin at $100. Please note that, while we cannot copy another designer's work exactly, we will use your inspiration to create a one-of-a-kind design that fits your vision!

Do you have a storefront where I can see all of your products in person?

Yes! If you are in the DFW area in Texas, please email us to schedule an appointment to visit the Lyons Paperie storefront, located at The Olana Design Center, to see a wide range of samples.

How long does all of this take?

From order to delivery, the process takes about 3-4 weeks, depending on what you order and how quickly you approve your mockup. Once you submit your order, you can expect your initial digital mockup within 7 business days. Once approved, most items ship within 1-2 weeks, although some items like koozies and napkins can take up to 3 weeks to ship.

Do you include postage/assembly?

It will be the responsibility of the client to assemble (stuff and seal the envelope, then add postage) and go to a post office to drop off the assembled invitations.

We can add assembly and mail-out services for an additional cost if you would like to save some time! Assembly cost does vary based on the project, so reach out to us for pricing.

How much postage do I need?

For domestic postage, anything weighing under 1 oz is typically $.78 (a forever stamp). If you choose mail-back RSVPs with an RSVP envelope, you will also need to add postage to the RSVP envelope before mailing them out to your guests.

Below is a link to all forever stamps, or a direct link to the wedding/love specific forever stamps.

Forever St amps
Love and Weddin g Forever Stamp s

For Canadian recipients, typically a single international stamp will suffice (International Stamps). For all other international recipients, it is best to go in-person to make sure adequate postage is applied. You will not be able to apply postage to your RSVP envelope, as your guests will need to apply their country's postage.

What if I don’t have all my guest addresses ready?

There are a couple of options here for you. You can go ahead and list out the ones you know, and account for blank envelopes so that you can handwrite these. Or, you can wait until you’ve received everyone’s addresses to submit.

How long is my credit valid?

We recommend you use it within the two months following your wedding date!

Is my credit limited to certain designs or items?

No! Your credit can be applied towards anything that we can create, whether it is listed on our website or a fully custom item.

I have more questions! How can I contact Lyons Paperie?

Email is the best way to reach us! You can email us at [email protected], or you can reach out directly through your venue’s portal.

Our hours for phone and email are Monday - Friday, 10:00 AM-3:00 PM